Right Choice Promise — Terms & Conditions
The short version
Everything we sell is covered for at least 12 months from the day you receive it. If something goes wrong because of how the product was made, we’ll sort it out.
Register your non-board products and we extend that cover for free, to 3 years total. Boards are covered for 12 months.
Registration takes about a minute, there’s no deadline, and you’ll get a thank-you discount code for your next BPS purchase.
If your product splits, bubbles, delaminates, peels, tears or arrives damaged, that’s covered. Send us a photo and choose a replacement or a refund. You won’t need to send anything back.
The rest of this page is the fine print. Nothing in it takes away rights you already have under the law where you live.
1. How long you’re covered
| Product | Without registering | Registered |
|---|---|---|
| Boards (bodyboards, skimboards, surfboards) | 12 months | 12 months |
| Everything else (leashes, fins, pumps, bags, paddles, accessories, apparel) | 12 months | 3 years total |
Coverage starts on the day the product is delivered to you, not the day you ordered it and not the day you registered.
Boards are covered for 12 months. Registering your board puts your purchase on record with us, which makes any future claim much quicker to handle, and it gets you the thank-you discount code.
For everything else, registering extends the period to 3 years. It doesn’t change what’s covered: the same terms below apply throughout.
There is no deadline for registering. You can register the day it arrives or a year later, and you’ll get the full extended period measured from delivery. Not registering never costs you the standard 12 months.
2. Who and what this covers
This promise applies to products bought new, for personal use, from:
- Amazon US, Amazon Canada or Amazon Mexico, sold by Barrel Point Surf
- barrelpointsurf.com
It covers the person who bought the product, and anyone who received it from them as a gift. If you were given a BPS product, you’re covered and you can register it yourself.
It does not cover:
- Products bought second-hand, or resold to you by someone other than BPS. The promise ends when a product is resold.
- Products bought from a seller other than Barrel Point Surf, including third-party sellers on Amazon offering BPS-branded goods. If you’re unsure whether your seller was us, send us the order and we’ll check.
- Products used commercially: rentals, surf schools, lessons, hire fleets, clubs or any setting where the product is used by many people or generates income. Commercial buyers should contact us before purchase to discuss terms.
- Free items, samples, prizes and promotional giveaways.
3. What’s covered
We cover faults in materials or workmanship — problems that come from how the product was made rather than from how it’s been used. In practice that means things like:
- Wood splitting, cracking or coming unglued, including at the nose, along a seam, or across the deck
- Deck bubbling
- Delamination, swelling, or the skin lifting or separating from the core
- A slick bottom separating, peeling or tearing away from the base
- Seams, welds or glued joints failing under normal use
- Air loss on an inflatable that isn’t caused by a puncture: seam leaks, valve faults, factory defects in the drop-stitch
- Fin boxes, leash plugs, handles, D-rings or inserts pulling out or failing under normal use
- Leash cords snapping or pulling out of the cuff
- Built-in grip or traction pads lifting or detaching
- Stitching failure, zips detaching, seams splitting or straps tearing from their anchor on bags and covers
- Zips, buckles, clips and hardware failing or breaking in normal use
- Pumps, gauges and valves that stop working or were faulty from new
- Chips, dents, cracks or splits present when the product arrived
- The wrong item, wrong size or wrong graphic being shipped
- An advertised component missing from the box
- Any product that arrives damaged, incomplete, or not working
If your product has a problem and you’re not sure whether it fits the list, ask us anyway. The list describes the common cases, not the limit of what we’ll look at.
4. What’s not covered
This list is short on purpose. If your product has failed and you’re not sure, ask us — we say yes far more often than no.
- Impact damage from a specific accident. Running into rocks or another board, dropping it from height, a car reversing over it. Wear from ordinary riding is not this.
- Damage from a car rack, tie-downs, or a trailer.
- Products modified, reshaped, drilled or altered by someone other than us or a repairer we’ve approved.
- Damage from towing, motors, kites, sails or fitting equipment the product wasn’t built for.
- Damage from chemicals, solvents, petrol or oils.
- Loss, theft, or damage from fire, flood or natural events.
- Indirect losses — a missed trip, a hired replacement, travel costs. We’ll sort the product out; we can’t cover what happened around it.
A note on how the product’s been used. We don’t decline claims because a board has been ridden hard, used often, stored in a hot car, or taken to abrasive sand. If it failed, it failed, and we’ll deal with it.
Arrived damaged? Chips, dents, cracks or splits present when you open the box are covered, whether the packaging looked intact or not. Photograph the product and the packaging and get in touch.
Parts lost in use are covered where they came loose because they weren’t fitted tightly enough — a leash plug that unscrewed itself and went into the ocean, for instance.
4a. Changed your mind? That’s a different thing
This promise is for products that are faulty. If there’s nothing wrong with the product but it isn’t right for you — wrong size, heavier than you expected, doesn’t suit the waves where you surf — that’s our 30-day change window, which runs for 30 days from delivery, not the promise.
| Right Choice Promise | 30-day change window | |
|---|---|---|
| For | The product is faulty, damaged or not as described | The product is fine, it’s just not right for you |
| Time limit | 12 months (3 years on registered non-board products) | 30 days from delivery |
| Outcome | Replacement or full refund, your choice | Exchange or refund |
| Send it back? | No | Yes, we’ll send you a return label |
If you’re not sure which one applies, just tell us what’s going on and we’ll work it out. Sizing is often the real issue and we can usually help you get to the right board rather than process a return.
Bought on Amazon? Amazon’s own returns policy governs returns and refunds on Amazon orders, and it may differ from the window above. The promise itself applies to your product either way.
5. Registering your product
Scan the QR code on the card that came with your product. Lost the card? Email us and we’ll send you the link.
You’ll need your name, your email address, your order number, and where you bought it. It takes about a minute.
We’ll email you a confirmation with your discount code. The code is only sent by email, so check your spam folder if it hasn’t arrived within a few minutes. Keep that email — it’s your record that the product is registered, and it’s the quickest way for us to find you if you ever need to claim.
A few things worth knowing:
- There’s no deadline. Register whenever you like.
- One registration per order. If you bought several products in one order, that single registration covers all of them.
- Register each order separately if you’ve bought from us more than once.
- If you don’t get the confirmation email within a few minutes, check your spam folder before registering again. Registering twice with the same order won’t give you a second discount code.
- Registration is free and optional. Registering a non-board product extends your cover to 3 years, and every registration gets a discount code — within a working day if we’ve temporarily run out.
6. Making a claim
Get in touch and tell us what’s happened. Contact details are in section 11.
Please include:
- Photos showing the problem, taken in good light. For a board, include one shot of the whole board as well as a close-up, so we can see where the issue is.
- A short description of what happened and when you noticed it.
- Your order number if you have it. Amazon order numbers are 17 digits. If you don’t have it, that’s fine — see below.
No order number? Not a problem. Gifts are common and gift recipients rarely have the order details. Any of these works: the packing slip or receipt from the box, a digital gift receipt, or just a clear photo of the item so we can confirm it’s a current BPS product. We have never turned down a claim because someone couldn’t find their order.
We may also ask how the product has been used and stored, and for boards, what surface or conditions it’s been ridden in. We ask so we can understand the failure and feed it back to our makers, and so your replacement doesn’t go the same way. We don’t ask it to find a reason to say no.
What happens next
We aim to reply within 12 hours, including weekends and holidays. Most claims are settled in that first exchange.
If the photos don’t tell us enough, we’ll ask for a bit more rather than turning you down. We’d rather keep asking until we can sort it out.
Tell us early. Get in touch as soon as you notice a problem. Carrying on with a product you know is faulty usually makes the damage worse.
7. What we’ll do about it
Once we’ve confirmed the fault, you choose between:
- A replacement, sent at our cost, or
- A full refund
You don’t need to send anything back. Once we’ve verified the problem from your photos, the product is yours to keep, recycle or dispose of. We’ll say so explicitly when we resolve your claim.
Where the fault is in a part rather than the whole product — a fin, a leash, a valve, a strap, a missing carry case — we’ll usually just ship you the part. And where something is genuinely repairable, we’ll tell you so and offer a repair as an option. Neither replaces your choice: if you’d rather have a new one or your money back, that’s your call.
A few specifics:
- If we replace a product, the replacement carries its own fresh 12-month cover from the day it reaches you.
- If we replace a product, you keep the original. We don’t ask for it back.
- Where we refund, it’s the price you actually paid, not the current retail price.
- Colours, graphics and small design details change between production runs. A replacement may not look identical.
- If a product has been discontinued and we have nothing comparable, we’ll refund instead.
Stock. If the exact product is out of stock we’ll tell you the restock time and offer an alternative colour or design, or a refund, whichever you prefer. We won’t promise a replacement we can’t ship.
8. Your legal rights
This promise is something we give you voluntarily, on top of the rights you already have under the law. It doesn’t replace those rights, limit them, or ask you to give any of them up.
If the law where you live gives you more than this promise does, the law wins.
United States. This is a limited warranty. Some states don’t allow the exclusion of incidental or consequential damages, or limits on how long an implied warranty lasts, so those parts of section 4 may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
Canada. Provincial and territorial consumer protection legislation gives you rights that apply regardless of anything written here, and nothing in this promise affects them.
Mexico. Nothing here limits your rights under the Ley Federal de Protección al Consumidor, or your right to raise a matter with PROFECO.
9. Your information
When you register we collect your name, email address, order number, and which store you bought from.
We use it to record your warranty, to send your confirmation and discount code, and to find your registration if you make a claim later. That’s it. We don’t sell your information and we don’t share it with anyone else for their own purposes. We use third-party services to send our emails and, if you opt in, to manage our mailing list. They process your details on our behalf and don’t use them for anything else.
We keep your registration for as long as your warranty runs, plus a reasonable period afterwards in case of a late claim or a dispute.
If you tick the optional box, we’ll also send you occasional emails about new products and offers. That’s entirely separate from your warranty: you’ll get your discount code and your full cover either way, and you can unsubscribe at any time without affecting your warranty.
To see what we hold about you, correct it, or have it deleted, email us. Deleting your registration will end your extended cover, since the registration is the record of it, so we’ll confirm with you first.
Our full privacy policy is at barrelpointsurf.com/policies/privacy-policy.
10. Changes to these terms
We may update these terms from time to time. The version that applies to you is the one that was live on the day you bought the product, so a change we make later can’t reduce cover you already have.
We’ll keep dated previous versions available on request.
These terms were last updated on 1 October 2026.
11. Getting in touch
Bought on Amazon? The fastest route is a message through Amazon: open Your Orders, find your BPS product, choose Ask Product Question, pick a topic and send us a message.
Bought on barrelpointsurf.com, or don’t have your Amazon order to hand? Email hello@barrelpointsurf.com.
Either way we aim to reply within 12 hours, including weekends and holidays.
You’ll also find us at facebook.com/barrelpointsurf and @barrelpointsurf on Instagram, though social messages are slower than the routes above.
Company Name: Own the Wave Ltd. / Barrel Point Surf
Trading Address: 6/23 Bristol Place, Hamilton, Waikato 3200, New Zealand